Refer to the question "Should I print my ticket?" to find out if a ticket presented on a smartphone is sufficient.
- If your line accepts smartphone tickets: Go ahead, warm up the Wi-Fi and find your ticket among your emails.
- The clever tip: When you receive the tickets, immediately take a screenshot large enough for the driver to see the entire ticket. Hop, you no longer need a 4G connection to present your tickets to the driver!
- If your line only accepts paper tickets: And you've lost it, give us a call.
- If you have lost your ticket, your departure is not the same day and you have no way to get it back, contact us and we will send it back to you.