Travel to your ski resort with peace of mind from airports and train stations!

Can I modify my booking myself?

Departure date and/or time:
Yes, you can make these changes yourself in just a few clicks. Have your ticket number ready (it starts with one or three letters followed by numbers) and follow the online procedure.

Bus stop:
On certain bus routes, it’s possible to change your stop. To find out if your route is eligible, please contact us.

Departure and/or arrival location:

• If the change request concerns the same bus route, you can usually modify your stop. To check if your route is eligible and to make the change, please contact our customer service.
• If the change request involves a different bus route, you must cancel your booking (see our Terms and Conditions) and make a new purchase.
  To cancel your booking, contact us via the form and include your ticket number (starting with one or three letters followed by numbers) and the number of the new ticket, if applicable.

Examples:
I booked a trip from Bourg-Saint-Maurice to Tignes Le Lac but I want to get off at Tignes Val Claret? → Contact Altibus to request a change to your arrival stop.
I booked a trip from Lyon Airport to Val Thorens but I’ll now be landing in Geneva and want to change my bus departure to Geneva Airport? → These are two different routes, so you’ll need to cancel your original booking and make a new one.

Number of passengers:
It is not possible to change the number of passengers once the booking is confirmed. You must cancel your booking (see our Terms and Conditions) and make a new purchase.
To cancel your booking, contact us via the form and include your ticket number (starting with one or three letters followed by numbers) and the number of the new ticket, if applicable.

⚠️ Important:
A modified ticket is no longer refundable.
Flexibility is granted only if the change concerns the time of travel (not the date).

Need help?
Feel free to contact us.

How much luggage can I travel with? Is it free?

🚆 For all routes departing from train stations:
Your ticket includes:

• 1 carry-on bag
• 1 checked bag
• 1 pair of skis or snowboard per passenger

✈️ For routes departing from airports:

Lyon Saint-Exupéry Airport (tickets starting with NAS):
Your ticket includes:

• 1 carry-on bag
• 1 checked item (either a suitcase or a pair of skis/snowboard)
  You can add extra luggage during the booking process.

Geneva Airport (tickets starting with ALP):
Luggage allowance depends on your fare type:

• Premium fare: 1 carry-on + 1 checked bag + 1 pair of skis/snowboard per passenger
• Eco fare: 1 carry-on + 1 checked item (either a suitcase or a pair of skis/snowboard)
  Extra luggage can be added during the booking process.

🔎 Click the image to view accepted luggage dimensions (excluding skis/snowboards).

ℹ️ Carry-on bags must fit in the overhead compartments.
⚠️ We recommend keeping valuables (ID, electronics, etc.) in your carry-on.

ℹ️ Please label all your luggage clearly (name, surname, address, and phone number).

Can I travel with my skis or snowboard?

On most routes, ski equipment is considered standard luggage. Skis or snowboards are accepted in the hold at no extra cost (within the checked baggage allowance included in your ticket).

⛔ For safety reasons, wearing ski boots on Altibus bus routes is prohibited.
Ski boots are only allowed on skibus services (internal resort shuttles).

Can I travel with my bike?

On certain routes, bikes are accepted and transported free of charge.
Please check the Transport Terms & Conditions of the carrier to see if your route is eligible.

If you’re traveling on a route to/from Savoie train stations (Cars Région Savoie network), a “Bike” option will be available during the booking process (spring and summer only).

⚠️ Depending on the route, bikes may be transported on racks or in the hold (subject to space availability; luggage has priority).
Bikes remain the responsibility of the owner. The carrier cannot be held liable for any damage.

I forgot something on the bus — what should I do?

If you lost an item on one of our bus routes, please refer to the dedicated category in our FAQ to find the procedure based on your journey.

How do I know which stop is best for me?

Check our interactive map of bus stops.
You can also ask your accommodation or the local Tourist Office — they’ll be able to tell you which stop is closest.

Good to know:
Ski resorts often have a shuttle network, sometimes free of charge, to help you reach your accommodation or move around the resort — with or without your skis!

Can the driver drop me off at a specific address (like my residence)?

No. This is a public transport service, and our drivers only stop at official bus stops listed on the timetables.
“Unofficial” stops are strictly prohibited — the driver would be held responsible in case of an accident during boarding or drop-off.

If I cancel, will I get a refund?

We are committed to refunding you in accordance with our Terms and Conditions, which you accepted at the time of purchase.

If you meet the refund conditions and wish to cancel your booking, please use our cancellation module.

All cancellation and/or refund requests will be processed within a maximum of 3 weeks from the date of your request.

⚠️ Please note: cancellation and refund policies vary depending on the transport company operating your route.
To check the specific conditions, have your ticket number ready and refer to Article 8 of our Terms and Conditions.

Reminder:
A modified ticket is generally non-refundable — see our Terms and Conditions for details.

Until when can I cancel my trip?

Cancellation and refund policies vary by transport company.
To check the conditions, have your ticket number ready and refer to Article 8 of our Terms and Conditions.

If you meet the conditions and wish to cancel, you can do so independently via the online cancellation module, or by contacting us.

⚠️ Same-day cancellations (on the day of travel) are not refundable under any circumstances.

How long does it take to get a refund?

• For cancellations:
  If your request is complete and meets the refund conditions, we aim to process your refund within 3 weeks.

• For complaints about the journey:
  Your request will be forwarded to the transport company responsible for your route.
  They will decide whether compensation is applicable, based on their transport conditions and, if necessary, vehicle geolocation data.
  This process may take longer.

Can I cancel part of my trip or just one passenger?

Unfortunately, this is not possible.
The booking number applies to all passengers and both outbound and return trips.
You’ll need to cancel the entire booking and make a new purchase.

We recommend contacting us before cancelling so we can review the refund conditions specific to your request.

To cancel your booking online, please follow the procedure.