Altibus online help

When will sales open for summer 2025?

Altibus sales for summer 2025 open gradually 😎 !

Visit our dedicated page to find out which routes are already on sale, and sign up to be notified as soon as shuttle bookings to your destination become available.

Can I change my booking myself?

Departure date and/or time: you can make these changes yourself in just a few clicks. Just take your ticket number (starting with one or three letters followed by numbers) and follow the online procedure.

Bus stops: on some bus routes, it is possible to change the stop. To find out whether your line is affected, please contact us.

Departure and/or arrival point:
- if the change request concerns the same bus line, it is possible to change your bus stop in most cases. To find out if your line is concerned and to make the change, please contact our customer service department.
- if the change request concerns another bus line, you must cancel your booking ( see our General Terms and Conditions of Sale) and make a new purchase.
To cancel your booking, contact us via the form, specifying your ticket number (starting with one or three letters followed by numbers) and the number of the ticket purchased, if applicable.

Examples:
I've booked a trip from Bourg-Saint-Maurice to Tignes Le Lac but I'd like to get off at the Tignes Val Claret stop? I contact the Altibus team to request a change to my arrival point.
I booked a trip from Lyon Airport to Val Thorens but I'm landing in Geneva and I'd like to change my bus route to leave from Geneva Airport? These are two different routes, so I need to cancel my original booking and make a new one.

Number of passengers: it is not possible to change the number of passengers once a booking has been made. You must cancel your booking ( see our General Terms and Conditions of Sale) and make a new purchase.
To cancel your booking, please contact us via the form, specifying your ticket number (starting with one or three letters followed by numbers) and the number of the ticket purchased, if applicable.

⚠️ Please note: a modified ticket is no longer refundable.
Flexibility is granted if the only change made concerns the travel time (and not the date).

If you have any problems, please contact us.

Do I need to create an account to book a ticket?

You can purchase your tickets without an account by selecting the "continue without account" option when booking.

Where can I access my customer account?

To access your customer account or create an account, click here.

⚠️ If you're having trouble logging in, the good news is that you can buy without a customer account!

How much luggage can I bring? Is it free?

On most routes, 1 piece of luggage and 1 pair of skis/snowboards are accepted in the hold + 1 piece of hand luggage per passenger at no extra charge.

⚠️ Some exceptions:

- On certain routes (tickets beginning with SLI, BOR, JAC and AIP), baggage is subject to a charge. If you are traveling on one of these routes, the "baggage supplement" option will be available in the sales tunnel at the time of purchase.

– On the Lyon airport line (tickets starting with NAS), only 1 piece of checked baggage (luggage OR pair of skis/snow) is included in the price of your ticket. You have the option of adding additional luggage in the sales tunnel when you make your purchase.

Can I travel with my skis or snowboard?

On most routes, ski equipment is considered as baggage. Skis and snowboards are accepted in the hold at no extra charge.

⚠️ Exceptions for routes departing from Pau airport as well as routes subject to additional baggage charges (tickets starting with SLI, BOR, JAC, AIP). If you are travelling on one of these routes, you will need to purchase a baggage supplement when you make your reservation.

⛔ For safety reasons, it is forbidden to travel with ski boots on your feet on bus routes sold on Altibus.
Ski boots may only be worn on skibuses (internal ski resort shuttles).

Can I travel with my bike?

On some lines, bicycles can be carried free of charge.
Consult the carriers' General Conditions of Carriage to find out if your line is concerned.

If you travel on one of the routes to/from Savoie stations (Cars Région Savoie network), you will be offered a "Bicycle" option in the sales tunnel at the time of purchase (option introduced for spring and summer).

⚠️ Depending on the line, bicycles may be transported on racks or in the hold (subject to space availability, baggage has priority)..
Bicycles remain the responsibility of their owners, and the carrier cannot be held responsible for any damage.

I forgot something on the bus. What should I do?

Bus stations or transport companies collect lost items returned at the end of service. Please contact them first.

For airport routes, we can act as an intermediary with the carrier in charge of the transfer. Contact our customer service department with your ticket number, the route taken (departure, arrival, day and time of travel) and a precise description of the lost item.

Do I need to buy a ticket for my baby or child?

All passengers must be in possession of a ticket.
Depending on the age of the passenger and the route taken, the fare for a child/youth ticket may vary, or may even be free of charge.

⚠️ We work with several networks, each with its own fare policy. To find out which fares apply to your route, start your search in the sales tunnel. When you select your timetable, you'll find the line's fares.

Can I request a child seat or booster seat?

No, children must be strapped in like adults.
You can bring your own child seat/booster. However, in most vehicles, the belts are lap belts and prevent the installation of a child seat.

Can I send my minor children on their own?

Yes, but the child remains your responsibility. Altibus or its carriers do not have a dedicated service for your children; they will be considered as adult passengers.

⚠️ For journeys via Geneva, a letter of parental authorization will be required by customs.

How can I find the best stop for me?

Consult our stop map.
You can also contact your accommodation or Tourist Office, which will be able to tell you the nearest stop.

Good to know: ski resorts often has a shuttle service, sometimes free of charge, which makes it easier for you to get to your accommodation or to stroll around the resort with or without your skis!

Can the bus driver drop me off at a specific address (such as my home)?

No! This is a public service and our transporters only stop at the stops indicated on the timetables.
Wild stops are forbidden, as the driver would be liable in the event of an accident during pick-up or drop-off.

My plane/train is late, what can I do?

At the bus station or airport, please contact the staff on site. You will be allocated a seat on the next departure (subject to availability).

If this is the last departure of the day, please contact the transport company responsible for your delay for compensation.
You can also contact us to see if a change to a later date is possible (date and time only).

⚠️ Please note: without modification, your bus ticket is valid only for the day indicated on it.

Are travel times guaranteed?

Carriers estimate their journey times based on previous years' traffic conditions and major events such as school vacations. This is why journey times can vary from day to day and from period to period.

Carriers will do their utmost to get you to your destination as quickly as possible.
However, the vagaries of the road (traffic jams, weather conditions, etc.) can lead to delays that are difficult to anticipate and quantify.
We therefore advise you to allow sufficient margins for your connections.

How can I avoid missing my connection after the bus?

Make sure you leave plenty of room, especially if you have correspondence!

Outward journey (station/airport > ski resorts):
Allow 15-20 minutes to get off the train and at least 1 hour to get off your plane.

Return trip (ski resorts > train station/airport):
Allow 1h connecting time at train stations and 3h for airports.

For Eurostar passengers:
It is advisable to arrive at Moutiers or Bourg-Saint-Maurice station 2 hours before train departure.

If my train/plane is late, will my bus be waiting for me?

Whenever possible, and depending on the announced delay, carriers try to wait a few extra minutes.

However, carriers make their rounds and can't afford to accumulate too many delays, lest they hold up all the other passengers of the day, especially those who travel in the opposite direction to catch their train.

If you're running late and the coach has already left when you arrive, please contact the staff on site. You will be transferred to the next route (subject to next departure and available space).

How do I find my Altibus timetable?

To access your line's timetable, go to the home page and enter your travel details (departure and arrival points, desired date) in the search engine.

To consult the timetable for your line, go to the "timetables and stops" page and select your departure station or airport.

I can't find a timetable for my route. Is this normal?

If you can't find any timetables for your travel dates ("no bus available" message), there are two possible explanations:

• The timetables have not yet been put online by the carrier;
• The route does not exist on the desired date.

💻 NB: most timetables are available from November for the winter season and from early May for the summer season.
If in doubt, contact us!

Can I travel with a pet?

Depending on the carrier and its policy, pets are accepted under certain conditions, depending on their category or size.

To find out about the conditions for transporting animals, and if you need to buy an "animal" ticket for your route, please consult the General Conditions of Carriage of the carrier operating your journey.

Why do the fares offered vary from one trip to the next (booking fee, child fare, etc.)?

Altibus is a booking platform, which means that we bring together the offers of some thirty independent transport companies across Savoie, Haute-Savoie and the Pyrenees.

Each network applies its own fare policy. As a result, price ranges and fees may vary from one journey to the next.

Are group rates available?

A group fare is available on the :

• Alpskibus (Geneva Airport > ski resorts de Tarentaise)
• Station des Alpes Airport Shuttle (Lyon Airport > ski resorts de Tarentaise)
• Air'Py (from Pau Pyrénées airport).

Are you looking for private transport for more than 20 people? Contact us by phone, via online chat or on our social networks, and we'll be happy to tell you which carriers provide this type of service for your destination!

Why are booking fees applied to my reservation?

Altibus is a booking platform, and our aim is to offer you all the routes to ski resorts in the Alps and Pyrenees from stations and airports.

These fees contribute to the running of our platform and enable us to offer you services such as customer service based in Chambéry, Savoie, available 6 days a week (by telephone on +33 4 79 68 32 96, by e-mail, via online chat or on social networks).

Which payment methods are accepted?

To make your purchase easier, we accept different payment methods depending on the sales channel!

Online purchase via the Altibus.com website:
Payment possible by Mastercard or Visa.

Purchase by telephone with our reservation agents:
Payment by Mastercard, Visa or cheque (accepted if we have time to receive your cheque and reissue your ticket by post or electronically, before the date of your journey).

Is my online payment secure?

To protect your data, we use the 3D Secure system and a secure payment module provided by CM-CIC.

When you make a purchase, you'll need to access your banking application to validate the payment or to receive an SMS and enter your confidential code.

Do I have to enter the names of all the passengers?

Only the name of the principal traveler is mandatory.

You will also be asked to provide a contact e-mail address (mandatory) and a telephone number (recommended).

What does my cancellation insurance cover?

The insurance offered by Altibus is "Travel cancellation, trip cancellation/interruption PLUS", issued by insurance broker Assurmix. In certain cases, it allows you to be reimbursed for your trip.

For further information, please consult the following documents: 

• Insurance presentation
• Cancellation insurance information sheet
• Insurance information and advice

⚠️ Please note: not all events and damages are covered by insurance. Please read the above documents carefully.

Do you have a question about insurance?

If you have any questions about insurance, please contact the Assurmix team by telephone on +33 9 69 39 32 75 or by e-mail at assurteam@assurmix.fr, specifying your ticket number to facilitate processing.

How do I find/buy a journey with Altibus?

Convenient, economical and environmentally friendly, Altibus takes you to your favorite ski resort .

Consult your timetable and book your journey in just a few clicks :

• Go to the Altibus home page;
• Enter your departure station or airport (the first few letters are enough; the sales module will make suggestions);
• Select your destination from the choices below;
• Check if it's a one-way or round-trip ticket;
• Enter your travel dates ;
• And follow the instructions.

Don't forget to read our General Terms and Conditions of Sale and our carriers' General Terms and Conditions of Carriage before proceeding to the payment stage.

NB: if you can't find your destination in the list after selecting your departure station or airport, it's because our carriers don't operate this route.
Contact us by phone, on chat or on our social networks to find out about possible transport solutions.

Is booking compulsory?

In most cases, booking is not compulsory (unless otherwise stated at the time of purchase) but strongly recommended. Buying your tickets in advance guarantees you a place on one of the day's routes, and enables the transport companies to plan the most suitable vehicles.

Special cases: some journeys are made on school routes or as part of "Transport à la Demande". Reservations on these routes are mandatory. They are indicated by a text displayed when you select your timetable.

Can I buy my ticket on the spot?

Yes, it is possible* but online purchasing is recommended for :

• Avoid queuing at the bus station ticket office;
• Benefit from Altibus' sales conditions and services, such as our call center, available 6 days a week, from 8am to 7pm.

* Except for journeys where reservation is mandatory and services adapted for people with reduced mobility using a substitute vehicle.

Do I get a seat number like on a plane or train?

Seats are not numbered, so you are not assigned a seat on the coach.

How do I recognize my bus when leaving the airport or station?

⚠️ Please note: Altibus is not a transport company but a booking platform.
Transport is provided by different transport companies with different logos to ours, so don 't look for an Altibus bus!

A few tips to help you find your bus:

• Look for the signs leading to the bus station (maps are available on our airports and stations pages);
• Ask the staff at the station ticket office or airport information desk for details;
• Find the right bus by relying on the signs or illuminated panels indicating the direction of travel on the bus;
• Don't hesitate to ask the driver when showing your ticket to make sure you're on the right bus.

Is there a toilet on the bus?

Bus companies don't always allow access to the toilets, mainly for the comfort of other users (odors, inconvenience...).

Breaks will be taken during long journeys (especially to and from airports) so that everyone can stretch their legs and go to the toilet.

I haven't received my ticket, what should I do?

At the end of your purchase, the module will offer you the option of downloading your ticket directly.
At the same time, you'll receive two e-mails at the e-mail address you gave when you made your purchase: the first from the bank in the form of a receipt, and the second with your ticket attached.

If you don't receive your e-ticket within a few minutes of ordering it, check your junk mail/spam folder.
If you still can't find it, contact us and we'll send it back to you in just a few clicks.

⚠️ Presentation of the ticket with its QR code is compulsory when boarding the coach.

Do I need to print my ticket?

You can print it, but you don't have to.

I have reduced mobility. What do I need to do to travel?

Depending on the carrier and the route, PRM access is possible. In all cases, reservations must be made by telephone at least 24 hours before departure, so that the transporter can be informed of your presence and of the need to provide a replacement vehicle.

From Savoie stations (Moûtiers, Aime*, Landry, Bourg-Saint-Maurice - excluding Albertville): call 04 8000 7 000, press 1 then 73.
* TheAime station is not wheelchair-accessible, so the carrier will offer to pick you up at Moutiers station with a substitute vehicle.

From stations in Haute-Savoie: call 04 8000 7 000, press 1 then 74.

All other routes: call +33 4 79 68 32 96.

⚠️ Lines departing from Lyon and Geneva airports are private and do not have vehicles accessible to PRM.

NB: staff are not trained to provide medical care, so you must be self-sufficient during your trip.

If I cancel, will I get my money back?

We undertake to reimburse you in accordance with our General Terms and Conditions of Sale accepted at the time of your purchase.

If you meet these conditions and would like to make a cancellation request, please use our cancellation module.

All requests for cancellation and/or refund will be processed within 3 weeks of your request.

⚠️ Please note: cancellation and/or refund conditions are specific to each transport company we work with. To find out about these conditions, please have your ticket number ready and go to article 8 of our General Terms and Conditions of Sale.

Reminder: modified tickets are in principle non-refundable, see GTC.

When can I cancel my trip?

Cancellation and/or refund conditions are specific to each transport company we work with. To find out about these conditions, please have your ticket number ready and go to article 8 of our General Terms and Conditions of Sale.

If you meet these conditions and wish to make a cancellation request, you can cancel autonomously via the online cancellation module or by contacting us.

⚠️ Please note: cancellation of a trip on the day of travel is not refundable under any circumstances.

How long does it take to get my money back?

In the event of a cancellation request:
If your file is complete and meets the cancellation conditions, we will do our utmost to refund you within 3 weeks.

If you have a complaint about your trip:
This is passed on to the carrier in charge of your trip, who will decide whether or not to pay compensation. This procedure may therefore take longer. The carrier's decision is based on compliance with their conditions of carriage and, if necessary, on the geolocation of the vehicle in question.

Can I cancel part or all of my trip?

Unfortunately, this is not possible, as the order number is common to all passengers on the same reservation, and the same applies to round-trip tickets. You will have to cancel your entire booking and make a new purchase.

Please do not hesitate to contact us before cancelling, so that we can review the specific refund conditions for your request.

To cancel your online booking, follow the procedure.