Need to contact us?

🚌 Would you like information about the coach routes sold on Altibus.com?

💻 On the internet

You can find the most frequently asked questions in our FAQ section.
You can also contact us via our website chat or on our social networks.

📞 By phone

You can reach one of our advisors by telephone on the following number: +33 (0)4 79 68 32 96*.

⚠️ For information about the Albertville area, contact +33 (0)4 79 28 20 00.

To reduce your waiting time, avoid the peak times indicated below.

Discover the calendar of busy schedules

* Call not surcharged, cost according to operator.

🎫 Already bought your bus ticket on Altibus.com?

Find the most frequently asked questions in our FAQ or contact our customer service department on +33 (0)4 79 68 32 96*.

🔄 Change or cancel your reservation

Need to change or cancel your trip? Do it online!
PS: please consult our General Terms and Conditions beforehand.

Modify your ticket online

Cancel your ticket online

Did you know?!
Our teams are based in Chambéry, at the heart of the Alps.
A team of 15 people and seasonal reinforcements are on hand to help you 6 days a week. We speak several languages and do our utmost to make your shopping (and transporting) experience as pleasant as possible!

One more question?

Useful links :

FAQ

General Terms and Conditions of Sale

General Conditions of Carriage

Cancelling my trip

You have the right to change your mind with Altibus and we will refund you in accordance with our Terms and Conditions accepted at the time of your purchase.

If you meet these conditions and wish to make a cancellation request, please contact us via our form.
All cancellation and/or refund requests will be processed on the date of receipt of your email or post mail.

Attention: the cancellation and/or refund conditions are specific to each transport company with which we work. To know these conditions, bring your ticket number and go to article 8 of our General Terms and Conditions of Sale.

Note: Altibus is a reservation platform, the transport process is the exclusive responsibility of the carrier making your trip. The General Conditions of Carriage of each company are available here.

Reminder: modified tickets are non-refundable.

A problem on my way

You had a problem during your trip: bus cancelled or deleted, delay or any other problem?

Your request will be forwarded to the carrier in charge of your trip. It will be studied and a response will be given to you with regard to the situation and the General Conditions of Carriage applied by the carrier.

To make a complaint, contact us via our form.

Reminder: Altibus is a reservation platform, the transport process is the exclusive responsibility of the carrier making your trip. Therefore, if your claim does not relate to the purchase experience with Altibus, the processing and arbitration of the claim will be the responsibility of the carrier.

A modification of my trip

You can change your ticket up to 48 hours before departure. Let us guide you in a few clicks!

If the change concerns the day and/or time of departure and arrival: take your ticket number (starting with one or three letters followed by numbers) and follow the online procedure.
If the change concerns the place of departure/arrival or the number of people: we must cancel your ticket and make a new one.
To find out the conditions for cancelling your ticket, refer to the General Terms and Conditions of Sale.
To cancel your reservation, contact us via this form.

Attention: a modified ticket is no longer refundable, no modification will be taken into account if the departure is in less than 48 hours.

A ticket not received

If you have not received your e-bill within 10 minutes of booking, please check your spam or junk mail.

If you still haven't found it, here's the procedure to follow:

Your departure is in less than 48 hours: call us on +33 4 79 68 32 96 ;
Your departure is in more than 48 hours: contact us via our form, we will send it back to you in a few clicks!