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Top questions

Find here the most frequently asked questions

My flight/train is late, what should I do?

In case of delay of your train or plane, it is not necessary to contact us. Transport companies know how to adapt to these hazards and do their best to get you to your destination.

Once you arrive on site, approach the bus station or airport staff. A place will be allocated to you on the next departure, subject to availability.

If your departure is the last of the day, please contact the service provider responsible for your delay (airline, SNCF, etc.)

Please note: your coach ticket is only valid on the day indicated on your ticket.

I have not received my ticket, what should I do?

If you have not received your e-bill within 10 minutes of booking, please check your spam or junk mail.

If you still have not received it, here is the procedure to follow:

  • Your departure is in less than 48 hours: call us on +33 4 79 68 32 96;
  • Your departure is in more than 48 hours: contact us via this form, we will send it back to you in a few clicks!
I would like to change my ticket
You can change your ticket up to 48 hours before departure. Let us guide you in a few clicks!
  • If the change concerns the day and/or time of departure and arrival: take your ticket number (starting with one or three letters followed by numbers) and follow the online procedure (also available in English).
  • If the change concerns the place of departure/arrival or the number of people : we must cancel your ticket and issue a new one.
    To find out about the conditions for cancelling your ticket, please refer to the General Terms and Conditions of Sale.
    To cancel your booking, please contact us using this form.

Attention: a modified ticket is no longer refundable, no modification will be taken into account if the departure is in less than 48 hours.

I wish to cancel my reservation

You have the right to change your mind and we undertake to refund you in accordance with the General Terms and Conditions of Sale accepted at the time of your purchase.

If you meet these conditions and wish to make a cancellation request, use our cancellation module.
If you do not meet these conditions, contact us via this form.
Any request for cancellation and/or refund will be taken into account within 3 weeks of your request.

Attention: the cancellation and/or refund conditions are specific to each transport company with which we work. To know these conditions, bring your ticket number and go to article 8 of the General Terms and Conditions of Sale.

Note: Altibus is a reservation platform, the transport process is the exclusive responsibility of the carrier making your trip. The General Conditions of Carriage of each company are available here.

Reminder: a modified ticket is no longer refundable.

I would like to make a complaint

Did you have a problem during your trip? Do you have an opinion or a remark to share with us? Help us to improve!

To make a complaint, contact us via this form. We will answer you as soon as possible.

Warning: Altibus is a booking platform and not a transport company. In the event of a complaint concerning the conditions of transport (bus cancelled or deleted, delay or any other problem), it will be forwarded to the carrier in charge of your journey, who will be responsible for the final decision.

Note: Complete files will be processed on a priority basis. If your request concerns the booking, modification or cancellation of your ticket, please refer to the categories above.

Contact us by phone

You didn't find your answer in our FAQS ? Our team of consultants is here to help you:

Call us on +33 4 79 68 32 96*!

To reduce your waiting time, avoid the busy schedules listed below.

Discover the calendar of busy schedules

* Call not surcharged, cost according to operator.

Good to know: Altibus' team, composed of around ten people, is based in Chambéry, in the heart of the Alps.
We listen to you 6 days a week, speak several languages and do our best to make your shopping (and transport) experience the best it can be!

Send us a letter

Altibus

Customer
Service 926 avenue de la Houille Blanche
73000 Chambéry
FRANCE

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Complaint

Your opinion, your remarks or the expression of your dissatisfaction constitute a source of continuous and privileged improvement of the relationship we have with you.
So don't hesitate to let us know!
We will answer you as soon as possible.

Attention: we remind you that we are not carriers. Therefore, remember to check the procedure opposite for each type of claim. Complete files are treated as a priority.

Cancelling my trip

With Altibus; you have the right to change your mind. We undertake to refund you in accordance to our General Terms and Conditions of Sale accepted at the time of your purchase.

If you meet these conditions and wish to make a cancellation request, contact us via our form.
Any request for cancellation and/or refund will be taken into account on the date of receipt of your email or postal mail.

Attention: the cancellation and/or refund conditions are specific to each transport company with which we work. To know these conditions, bring your ticket number and go to article 8 of our General Terms and Conditions of Sale.

Note: Altibus is a reservation platform, the transport process is the exclusive responsibility of the carrier making your trip. The General Conditions of Carriage of each company are available here.

Reminder: a modified ticket is no longer refundable.

A problem on my way

You had a problem during your trip: bus cancelled or deleted, delay or any other problem?

Your request will be forwarded to the carrier in charge of your trip. It will be studied and a response will be given to you with regard to the situation and the General Conditions of Carriage applied by the carrier.

To make a complaint, contact us via our form.

Reminder: Altibus is a reservation platform, the transport process is the exclusive responsibility of the carrier making your trip. Therefore, if your claim does not relate to the purchase experience with Altibus, the processing and arbitration of the claim will be the responsibility of the carrier.

A modification of my trip
You can change your ticket up to 48 hours before departure. Let us guide you in a few clicks!
  • If the change concerns the day and/or time of departure and arrival: take your ticket number (starting with one or three letters followed by numbers) and follow the online procedure.
  • If the change concerns the place of departure/arrival or the number of people: we must cancel your ticket and make a new one.
    To find out the conditions for cancelling your ticket, refer to the General Terms and Conditions of Sale.
    To cancel your reservation, contact us via this form.

Attention: a modified ticket is no longer refundable, no modification will be taken into account if the departure is in less than 48 hours.

A ticket not received

If you have not received your e-bill within 10 minutes of booking, please check your spam or junk mail.

If you still haven't found it, here's the procedure to follow:

  • Your departure is in less than 48 hours: call us on +33 4 79 68 32 96;
  • Your departure is in more than 48 hours: contact us via our form, we will send it back to you in a few clicks!
A bug on the site

Can't find your destination? Are the schedules not displayed? Do you have a problem with the purchase? An error message is displayed?

Call us on +33 4 79 68 32 96 or contact us via our Facebook page.

Don't forget to check our FAQ beforehand, your answer is probably there!

Do you have any more questions?

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General Conditions of Carriage

 

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Terms and conditions of sale

Conditions of transport

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