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Top questions
Here are the most frequently asked questions
My plane/train is late, what can I do?
If your train or plane is delayed, there's no need to contact us. Transport companies know how to adapt to these contingencies and do their utmost to get you to your destination.
Once you've arrived, please contact the staff at the bus station or airport. You'll be allocated a seat on the next departure, subject to availability.
If your departure is the last of the day, please contact the service provider responsible for your delay (airline, SNCF, etc.).
Please note: your coach ticket is only valid on the day indicated on your ticket.
I haven't received my ticket, what should I do?
If you have not received your e-ticket within 10 minutes of booking, please check your spam or junk mail folder.
If you still haven't received it, here's how to proceed:
- Your departure is in less than 48 hours: call us on +33 4 79 68 32 96 ;
- Your departure is more than 48 hours away: contact us using this form, and we'll send it back to you in just a few clicks!
I wish to modify my ticket
- If the change concerns the departure and arrival dates and/or times : take your ticket number (starting with one or three letters followed by numbers) and follow the online procedure.
- If the change concerns the place of departure/arrival or the number of people , we must cancel your ticket and issue a new one.
To find out how to cancel your ticket, please refer to our General Terms and Conditions of Sale.
To cancel your booking, please contact us using this form.
Please note: modified tickets are non-refundable, and no changes will be made if departure is less than 48 hours away.
I wish to cancel my reservation
You have the right to change your mind and we undertake to refund you in accordance with the General Terms and Conditions of Sale accepted at the time of your purchase.
If you meet these conditions and would like to make a cancellation request, please use our cancellation module.
If you do not meet these conditions, please contact us using this form.
All requests for cancellation and/or refund will be processed within 3 weeks of your request.
Please note: cancellation and/or refund conditions are specific to each transport company we work with. To find out about these conditions, please have your ticket number ready and go to article 8 of the General Sales Conditions.
Note: Altibus is a booking platform, the transport process is the exclusive responsibility of the carrier providing your journey. The General Conditions of Carriage of each company are available here.
Reminder: modified tickets are non-refundable.
I would like to make a claim
Did you have a problem during your journey? Do you have an opinion or comment to share? Help us improve!
To make a complaint, please contact us using this form. We'll get back to you as soon as possible.
Please note: Altibus is a booking platform and not a transport company. In the event of a complaint concerning transport conditions (cancelled or cancelled bus, delay or any other problem), the complaint will be passed on to the carrier in charge of your journey, who will make the final decision.
Note: Completed applications will be given priority. If your request concerns the reservation, modification or cancellation of your ticket, please refer to the categories above.