With Altibus; you have the right to change your mind. We undertake to refund you in accordance to our General Terms and Conditions of Sale accepted at the time of your purchase.
If you meet these conditions and wish to make a cancellation request, please contact us via our form.
Any request for cancellation and/or refund will be taken into account on the date of receipt of your email or postal mail.
Please note: cancellation and/or refund conditions are specific to each transport company we work with. To find out these conditions, please have your ticket number ready and go to article 8 of our General Terms and Conditions of Sale.
Reminder: a modified ticket is no longer refundable; cancellation on the day of your departure does not entitle you to a refund; return tickets are not separable.