Cancel my ticket online

Can't travel anymore? Follow the steps below to cancel your reservation and review the applicable refund policies.

Find the first 3 letters of your reservation reference number.
Select the appropriate button to cancel your ticket.

ℹ️ Refunds are processed in accordance with the General Terms and Conditions of Sale. If you have purchased trip cancellation insurance, it may supplement your compensation in accordance with the coverage provided.

Step 1: Find your reservation reference number

Example 1:

Reference: Y62124924
➡️ Your reference number begins with: Y62

Example 2:

Part Number: BSG-08E6-VXCX
➡️ Your part number begins with: BSG

Step 2: Access the option to change your ticket

Tickets starting with:
ARB – ARF – CFH – CLF – EUB – EVA – GEN – LAP – NAS – Y51 – Y62 – Y91

Cancel my ticket

Posts starting with:
AIG – BMB – BSG – CCM – JAC – MOG – MSG – SAG – SMG

Cancel my ticket

When will I be reimbursed?

The refund processing time depends on the reason for your request.

To cancel a reservation:
. If your request is valid, your documentation is complete, and the cancellation conditions are met, we will do everything possible to process your refund within a maximum of 3 weeks.

For a complaint regarding the course of your trip
Your request will be forwarded to the carrier that provided your service. The carrier will review the case and, if appropriate, decide whether to grant compensation. Processing times may therefore be longer, as the review is based in particular on the applicable terms and conditions of carriage and, if necessary, on the geolocation data of the vehicle in question. The final decision rests with the carrier.

How does cancellation insurance work?

The insurance offered by Altibus, “Travel Cancellation, Trip Cancellation/Interruption PLUS, ” is provided through the insurance broker Assurmix. It allows you, under certain circumstances specified in the policy, to receive reimbursement for expenses incurred in the event of trip cancellation or interruption.

For details on coverage, terms and conditions, exclusions, and reimbursement procedures, please refer to the following documents:

Please note: Not all events and reasons for cancellation are covered by the insurance. We encourage you to read the policy documents carefully before submitting any reimbursement request.

Do you have a question about your insurance?
Contact the Assurmix team directly.
Be sure to include your ticket number to help us process your request more efficiently.
📞 +33 9 69 39 32 75
✉️ assurteam@assurmix.fr

Did you purchase trip cancellation insurance?
If your trip is canceled, please also contact Assurmix so they can review your case and, if applicable, supplement the reimbursement to which you are entitled.

I can't find my reservation reference. What should I do?

If you can't find your reservation reference number, please contact our customer service team and provide your last name, first name, travel date, and email address so we can help you locate your reservation.