Terms and conditions of use

The purpose of these General Conditions of Use (hereinafter the "GCU") is to define the conditions of access and use by any person accessing or attempting to access (hereinafter "you", "your") the altibus.com website.

The Site's legal notices are available here. They enable you to identify the Site's publisher (hereinafter referred to as "we", "us" or "our").

SITE ACCESS

The use of the Site and all or part of its content, information and services (hereinafter together the "Services") is subject to your full, complete and irrevocable acceptance of the GCU, as well as your acceptance of our Special Conditions relating to the protection of personal data and our Special Conditions for the management of cookies (hereinafter together the "Conditions of Use").

If you do not agree to be bound by the Terms of Use, you must not access or use the Services. Any use of the Services constitutes acceptance of the Terms of Use.

We may modify the content and information on this Site as well as these Terms of Use, in particular in order to comply with any new applicable legislation or regulation or to improve the Services. The modified Terms of Use will take effect from the date of their publication on this Site mentioned at the beginning of this document.

In the absence of mandatory regulations to the contrary, your continued use of the Services implies your acceptance of the new Terms of Use. We advise you to refer to them periodically, and in particular whenever you provide us with personal information.

Access to the Site or certain of its Services may require the use of personal access codes. In this case, it is your responsibility to take the appropriate measures to ensure the secrecy of these codes. You may, of course, change them at any time. However, the number of attempts to access the Site or certain of its Services may be limited in order to prevent fraudulent use of said codes. We invite you to inform us of any fraudulent use of which you may become aware. Furthermore, in the event of non-compliance with the rules described in these Terms of Use, we reserve the right to suspend your access.

We hereby grant you a temporary, non-transferable and personal right to reproduce and represent the Site and all its contents on the equipment you use, for the sole purpose of using the Site and its Services.

SERVICES

In order to use the Services, you may be required to complete all fields marked as such. We reserve the right to delete any file containing incomplete or erroneous information.

By using the Services, you warrant that you will not upload, post or otherwise publish any information that is offensive, illegal or otherwise likely to infringe the rights, harm or threaten the safety of any person. You are solely responsible for the information and content that you communicate to us via the Services, and you guarantee the accuracy of such information and content, which you will ensure is kept up to date. In this respect, when communicating with us, you declare and warrant that you are the author of the content exchanged, that you are not impersonating another person, that you are not using a false e-mail address and that you are not infringing our intellectual property rights or those of third parties.

To benefit from all Services, you acknowledge that you have the equipment and connection necessary to access the Internet and, where applicable, mobile telecommunication networks; it is your responsibility to keep all software necessary for the proper operation of your equipment up to date. You are informed and acknowledge that the conditions of your contracts with third parties, in particular access providers or mobile operators, continue to apply when you access our Services. It is therefore possible that these third parties may bill you for connections (voice or data, incoming or outgoing) during your use of the Services. You are solely responsible for any such charges. If you use a third party's equipment to access our Services, you warrant that you have the consent of that third party.

In particular, the Site allows you to access the following Services:

- Allow you to access online ticket purchasing services;
- Inform you about the routes sold on Altibus (maps, timetables, itineraries and traffic information);
- Subscribe to the Altibus newsletter (via the services of our partners and sponsors);

To use the Site or Services, you warrant that you are of legal age, or if you are a minor, that you have the authorization of a legal representative. We reserve the right to implement measures to verify these conditions.

AVAILABILITY OF SITE SERVICES

We undertake to do our utmost to secure access, consultation and use of the Site. The content and information published on the Site are for information purposes only.

We make every effort to ensure that the Site is accessible 24 hours a day, 7 days a week. However, it is possible that access to the Site may be interrupted for maintenance purposes or in cases of force majeure, such as the blocking of telecommunication or electricity networks, computer hacking, etc. We will do our utmost to provide you with accurate information concerning the routes and timetables of the transport networks we operate. In addition, we make every effort to provide you with accurate information about the routes and timetables of the transport networks we operate.

Please note that the timetable display and route calculation interfaces are based on data produced by us or by third-party network operators.

When planning a trip, you are invited to use the information available on the Site, taking into account the risks involved in updating this data and any traffic disruptions on the transport networks you are planning.

PROTECTED RIGHTS

The content of this Site is protected by applicable legislation, in particular with regard to intellectual property rights and competition law.

The content includes, in particular, the architecture, the graphic charter (including colors, fonts and the graphic organization of screens), as well as all the information and elements available on the Site, such as texts, articles, photographs, illustrations, images, trademarks and logos, data, databases and all sound elements (such as voices, music or sound effects) and fixed or animated visual elements (such as graphic animations or audiovisual sequences), specific software developments and downloadable programs.

The content is the property of Transdev Group subsidiaries, our service providers or our partners.

Any reproduction, representation, distribution and/or exploitation of all or part of the content, by any means, in any form and for any purpose whatsoever, is prohibited, except with the express prior written consent of its owners. In any event, and subject to the foregoing, the source (this Site and Transdev and Altibus and/or its subsidiaries) and, where applicable, the name of the author must be clearly indicated.

Any person failing to comply with the applicable legal provisions is guilty of the offence of counterfeiting and is liable to the penal sanctions provided for by law, notwithstanding any other recourse of the owners or any other rightful claimant.

Trademarks, product or service names, domain names and company names mentioned on this Site remain the property of their respective owners.

Mention of links or trademarks, names, services, domain names and names of other companies does not imply any association whatsoever between us and such companies, products, services, trademarks, names or names.

RESPONSIBILITY

We exclude all warranties of any kind with respect to the content of the Site, including any warranty of quality or fitness for a particular purpose. All Site content is provided "as is" and "as available".

The Site may contain inaccuracies or typographical errors. Changes and updates are regularly made to the Site. In this respect, We reserve the right to make any modification, rectification or change to the Site at any time.

In addition, and subject to any specific exceptions required by applicable law or regulation, we exclude all liability whatsoever for direct or indirect, incidental or consequential damages, loss of data or profits, arising out of or in connection with the use or operation of this Site and its content.

The equipment you use to connect to the Site is your sole responsibility. You must take all appropriate measures to protect your equipment and your own data, in particular from virus attacks via the Internet.

It is also specified that the Internet network and computer and telecommunications systems are not error-free and that interruptions and breakdowns may occur. We cannot provide any guarantee in this respect, and cannot therefore be held liable for any damage inherent in said use of the Internet and computer and telecommunications systems, including but not limited to:

poor transmission and/or reception of any data and/or information on the Internet;
external intrusion or the presence of computer viruses;
failure of any receiving equipment or communication lines; and
any other malfunction of the Internet network preventing the proper functioning of the Site.
We cannot be held responsible in the event of legal proceedings against you:

as a result of using the Site or any service accessible via the Internet;
as a result of your failure to comply with the Terms of Use.
You are also solely responsible for the sites and data you consult.

It is strictly forbidden to use this Site or any of its contents for illegitimate, illicit, immoral or illegal purposes or uses and/or to illegally attempt or obtain access to or control over all or part of this Site or its contents.

HYPERTEXT LINKS / LINKS TO THIRD-PARTY WEBSITES

Links on the Site may cause you to leave the Site (which you can see by reading the URL of the site in your browser). These links to third-party target sites are provided for your convenience only, and do not imply any endorsement or approval of such sites by us.

Third-party target sites are not under our control or that of subsidiaries of the Transdev and Altibus group, and we are in no way responsible for the content of these third-party sites, the links they contain, the products or services they offer, or any changes or updates made to them. It is your responsibility to read and agree, where appropriate, to the terms and conditions of use of such third-party sites.

The creation of any hypertext links to all or part of the Site is strictly forbidden, unless we have given you prior written authorization. We are free to refuse such authorization without having to justify our decision in any way whatsoever. Should we grant you authorization, it is only temporary and may be withdrawn at any time by operation of law.

PERSONAL DATA

When using the Site or providing the Services, or when using our transport networks, we may collect or process personal data about you. Access to certain Services may be subject to your consent.

In accordance with current regulations and legislation, you have the right to access, portability, correction, limitation and deletion of your personal data. You can exercise these rights at any time by sending a letter, together with a copy of proof of identity, to the following address:

Altibus - Data protection
926 Av. de la Houille Blanche
73000 Chambéry

Or by email, using our complaints form.

If necessary, you can also send your request to the Transdev Group Data Protection Officer (DPO Groupe) at the following address: dataprivacy@transdev.com.

Details of this data processing are given in the Special Conditions for the protection of personal data, which can be accessed here.

COOKIES

Cookies are small files which are deposited on your device when you browse the Site (such as the pages you have visited, the date and time of your visit, etc.) and which may be read during your subsequent visits to the Site (hereinafter referred to as "Cookies"). Some technical Cookies are necessary for the proper functioning of the Site and your browsing, while others are subject to your prior acceptance.

For further information on the use of Cookies on the Site, please consult our Special Conditions of Cookie Management, available here.

PROOF, STORAGE AND ARCHIVING

In accordance with article 1316-2 of the French Civil Code, the following rules are set out for the Services concerning the evidence admissible between us and you in the event of a dispute and its probative value. The following provisions thus constitute the evidence agreement between you and us.

The computerized registers kept in our computerized information systems, in compliance with state-of-the-art security rules, will be considered as proof of e-mail communications, registration form submissions, document downloads, acceptances, service subscriptions and order placement. All such information and documents shall be archived on a medium capable of ensuring the faithful and durable nature required by the legal provisions in force. It is agreed that in the event of any discrepancy between our computerized records and any documents in whatever format (paper, electronic or other) that you may have, our computerized records shall prevail.

MEDIATION

For any complaint, if you are a "consumer" as defined by law and jurisprudence, you can contact our customer service department using the contact form or by sending us an email to our customer service department via our complaints form.

If you are not satisfied with our response to your complaint, you can contact the MTV Médiation Tourisme Voyage mediator.

The mediator can be contacted directly via the Internet by downloading the contact form: www.mtv.travel and returning the completed form to the following address: MTV Médiation Tourisme Voyage - BP 80 303 - 75823 Paris Cedex 17. No claim will be accepted without prior referral to our customer service department. In the absence of an amicable settlement, you may refer the matter to the competent court.

APPLICABLE LAW, COMPETENT COURTS

These Terms of Use are governed by French law. The language of this agreement is French. Except in the case of mandatory legal provisions, in the event of a dispute, the French courts in the jurisdiction of