Change my ticket online

Change of plans? Follow the steps below to change the date or time of your reservation in just a few clicks.

Find the first 3 letters of your reservation reference number.
Select the appropriate button to edit your ticket.

ℹ️ You can change the date and time of your trip online.

⚠️ If you want to change the number of passengers or your route (departure or arrival point), you'll need to cancel your reservation and then make a new one.

Step 1: Find your reservation reference number

Example 1:

Reference: Y62124924
➡️ Your reference number begins with: Y62

Example 2:

Part Number: BSG-08E6-VXCX
➡️ Your part number begins with: BSG

Step 2: Access the option to change your ticket

Tickets starting with:
ARB – ARF – CFH – CLF – EUB – EVA – GEN – LAP – NAS – Y51 – Y62 – Y91

Modify my ticket

Posts starting with:
AIG – BMB – BSG – CCM – JAC – MOG – MSG – SAG – SMG

Modify my ticket

I can't find my reservation reference. What should I do?

If you can't find your reservation reference number, please contact our customer service team and provide your last name, first name, travel date, and email address so we can help you locate your reservation.

Can I change my itinerary on the day of departure?

It depends on the terms and conditions of your reservation.

For e-tickets, changes may be possible up to 5 minutes before departure, subject to the carrier's terms and conditions and availability on the desired route.

⚠️ For tickets sent by mail, no changes can be made on the day of departure. Any request for a change must be made no later than 7 days before the date of travel.

Can I change my departure or arrival stop?

No. The departure and arrival stops cannot be changed after the reservation has been confirmed.

If you wish to travel between other stops, you will need to cancel your reservation and then make a new one, subject to availability on the desired route.