Take the BUS from the SNCF train station to your ski resort !

Can I change my booking myself?

Departure date and/or time: you can make these changes yourself in just a few clicks. Just take your ticket number (starting with one or three letters followed by numbers) and follow the online procedure.

Bus stops: on some bus routes, it is possible to change the stop. To find out whether your line is affected, please contact us.

Departure and/or arrival point:
- if the change request concerns the same bus line, it is possible to change your bus stop in most cases. To find out if your line is concerned and to make the change, please contact our customer service department.
- if the change request concerns another bus line, you must cancel your booking ( see our General Terms and Conditions of Sale) and make a new purchase.
To cancel your booking, contact us via the form, specifying your ticket number (starting with one or three letters followed by numbers) and the number of the ticket purchased, if applicable.

Examples:
I've booked a trip from Bourg-Saint-Maurice to Tignes Le Lac but I'd like to get off at the Tignes Val Claret stop? I contact the Altibus team to request a change to my arrival point.
I booked a trip from Lyon Airport to Val Thorens but I'm landing in Geneva and I'd like to change my bus route to leave from Geneva Airport? These are two different routes, so I need to cancel my original booking and make a new one.

Number of passengers: it is not possible to change the number of passengers once a booking has been made. You must cancel your booking ( see our General Terms and Conditions of Sale) and make a new purchase.
To cancel your booking, please contact us via the form, specifying your ticket number (starting with one or three letters followed by numbers) and the number of the ticket purchased, if applicable.

⚠️ Please note: a modified ticket is no longer refundable.
Flexibility is granted if the only change made concerns the travel time (and not the date).

If you have any problems, please contact us.

How much luggage can I bring? Is it free?

🚆 On all routes departing from stations, your ticket includes the transport of 1 piece of hand luggage + 1 piece of hold luggage + 1 pair of skis/snowboards per passenger.

✈️ For routes departing from airports :

• Lyon Saint-Exupéry Airport (tickets starting with NAS): 1 piece of hand luggage + 1 piece of hold luggage (luggage OR pair of skis/snowboards) is included in the price of your ticket. You can add extra baggage in the sales tunnel when you make your purchase.
• Geneva Airport (tickets beginning with ALP): the number of baggage items depends on the fare of your ticket.
  - Premium fare = 1 hand baggage item + 1 hold baggage item + 1 pair of skis/snowboard per passenger.
  - Eco fare = 1 hand baggage item + 1 single hold baggage item (baggage OR pair of skis/snowboard) per passenger.
  You can add extra baggage items in the sales tunnel at the time of purchase.

🔎 Click on the image to find out the dimensions accepted for your luggage (excluding skis/snowboards):

ℹ️ Hand luggage must fit into the compartments above the seats.
⚠️ It is advisable to keep valuables (ID, electronic devices, etc.) with you in your hand luggage.

Can I travel with my skis or snowboard?

On most routes, ski equipment is considered as baggage. Skis and snowboards are accepted as hold baggage at no extra charge (within the limit of the number of hold baggage items included in your ticket).

⛔ For safety reasons, it is forbidden to travel with ski boots on your feet on bus routes sold on Altibus.
Ski boots may only be worn on skibuses (internal ski resort shuttles).

Can I travel with my bike?

On some lines, bicycles can be carried free of charge.
Consult the carriers' General Conditions of Carriage to find out if your line is concerned.

If you travel on one of the routes to/from Savoie stations (Cars Région Savoie network), you will be offered a "Bicycle" option in the sales tunnel at the time of purchase (option introduced for spring and summer).

⚠️ Depending on the line, bicycles may be transported on racks or in the hold (subject to space availability, baggage has priority)..
Bicycles remain the responsibility of their owners, and the carrier cannot be held responsible for any damage.

I forgot something on the bus. What should I do?

If you lose an item on one of our bus routes, please refer to the dedicated FAQ category for details of the procedure to be followed.

How can I find the best stop for me?

Consult our stop map.
You can also contact your accommodation or Tourist Office, which will be able to tell you the nearest stop.

Good to know: ski resorts often has a shuttle service, sometimes free of charge, which makes it easier for you to get to your accommodation or to stroll around the resort with or without your skis!

Can the bus driver drop me off at a specific address (such as my home)?

No! This is a public service and our transporters only stop at the stops indicated on the timetables.
Wild stops are forbidden, as the driver would be liable in the event of an accident during pick-up or drop-off.

If I cancel, will I get my money back?

We undertake to reimburse you in accordance with our General Terms and Conditions of Sale accepted at the time of your purchase.

If you meet these conditions and would like to make a cancellation request, please use our cancellation module.

All requests for cancellation and/or refund will be processed within 3 weeks of your request.

⚠️ Please note: cancellation and/or refund conditions are specific to each transport company we work with. To find out about these conditions, please have your ticket number ready and go to article 8 of our General Terms and Conditions of Sale.

Reminder: modified tickets are in principle non-refundable, see GTC.

When can I cancel my trip?

Cancellation and/or refund conditions are specific to each transport company we work with. To find out about these conditions, please have your ticket number ready and go to article 8 of our General Terms and Conditions of Sale.

If you meet these conditions and wish to make a cancellation request, you can cancel autonomously via the online cancellation module or by contacting us.

⚠️ Please note: cancellation of a trip on the day of travel is not refundable under any circumstances.

How long does it take to get my money back?

In the event of a cancellation request:
If your file is complete and meets the cancellation conditions, we will do our utmost to refund you within 3 weeks.

If you have a complaint about your trip:
This is passed on to the carrier in charge of your trip, who will decide whether or not to pay compensation. This procedure may therefore take longer. The carrier's decision is based on compliance with their conditions of carriage and, if necessary, on the geolocation of the vehicle in question.

Can I cancel part or all of my trip?

Unfortunately, this is not possible, as the order number is common to all passengers on the same reservation, and the same applies to round-trip tickets. You will have to cancel your entire booking and make a new purchase.

Please do not hesitate to contact us before cancelling, so that we can review the specific refund conditions for your request.

To cancel your online booking, follow the procedure.